1. Overview

At Ladylayers, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a refund or exchange under the conditions outlined below.

2. Eligibility for Returns

You can request a return or exchange if:

  • The item is unused, unwashed, and in its original packaging.
  • The return request is made within 7 days of receiving your order.
  • Proof of purchase (order number, invoice) is provided.

Note: For hygiene reasons, certain products such as bras, panties, and intimate wear can only be returned if they are unopened and sealed.

3. How to Request a Return

To initiate a return:

  1. Contact us at info@ladylayers.store or call +92-3138895124.
  2. Provide your order number and reason for return.
  3. Our support team will guide you through the return process.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used during purchase.

5. Exchange / Replacement

  • If you prefer an exchange for a different size or product, we will arrange it after inspecting the returned item.
  • Exchanges are subject to product availability.
  • Any price difference will be refunded or billed accordingly.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened bras, panties, or intimate wear.
  • Gift cards, clearance items, or special promotions.

7. Shipping for Returns

  • Customers are responsible for return shipping costs, unless the item is defective or damaged.
  • We recommend using a trackable shipping service for returns.

8. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [Insert Contact Email]. We will replace the item at no extra cost.

9. Contact Us

For any questions regarding refunds or returns, please contact:

Email: info@ladylayers.store
Phone: +92-3138895124